Solution | Unified Communications

Microsoft’s latest Unified Communications platform, Microsoft Teams brings together far reaching capabilities for any successful business to operate including Instant Messaging, Presence, Meeting Conferencing, Collaboration, Voice/Video calling as well as providing external voice connectivity right to the fingertips of the user without the need for a costly PBX to manage.


Unified Communications & Teams Voice and Telephony Expertise

CPS consultants have the highest-level industry experience with gold accredited certifications in all Microsoft Unified Communications and Teams platforms. Our consultants are highly skilled in complex interoperability solutions with all major legacy PBX estates and the most streamlined of deployments using interoperability methods like direct routing and our own hosted Teams Voice solution . History shows us that every implementation project is different. At CPS, our consultants work with you to provide tailored, in-depth guidance and support at every step of implementation, helping you get the return on your investment and make your Unified Communications project a success.

Benefits of moving to Microsoft Teams Voice

Enable Remote Working
Microsoft Teams Voice delivers the same collaboration and communications features to users, all within the same easy to use and administer platform.

Office / site enablement
New sites and or locations can be enabled seamlessly

Microsoft Teams can place calls to legacy PBX users and vice versa using extension numbers.

Moving to a new solution can be daunting, however with Direct Routing, the end user organisation decides which numbers, teams, sites are migrated, retaining control.

Reduced Total Cost of Ownership
Call, telephony lines and or calling plans are controlled by the end user, allowing movement between plans and providers. Legacy infrastructure and its maintenance cost is removed.

Reporting and Monitoring
Direct Routing delivers ease of access to in-depth reporting. This includes call quality, call volumes and destination calling.

Media Bypass
Media bypass increased the quality of calls, due to a reduction in call routing.

Legacy Vs New
Direct Routing means that your whole telephony infrastructure doesn’t require replacing – leaving you to take advantage of the benefits that Microsoft Teams delivers.

Retain existing SIP Trunk Lines
Almost any PBX can integrate with Microsoft Teams, CPS have Microsoft Teams interop experience with these PBXs: Avaya, Cisco CUCM, Mitel, Siemens, Asterisk and Nortel.

Peripherals & Devices
Lots of vendors create desk phones, meeting room devices, personal conference hardware etc. In contrast to legacy systems that have proprietary endpoints.

How can CPS help you?


Teams External Voice (PSTN, Phone System and Calling plans)

Harnessing the power of Microsoft Teams, companies have the option to migrate away from their aging PBX to Microsoft’s highly available voice solution while continuing to use their incumbent external carrier (BT, Colt or SIP provider) or switching to Microsoft subscription calling plans. If you have a PBX you are still required to operate but also want to present external telephony calls into Microsoft Teams or even Skype for Business on-premises, that’s no problem. Partnering with CPS gives you the expertise through our Unified Communications consultants to make this happen.


Network Readiness and Health Check

As with any solution being implemented, it is imperative that your network is working optimally to cope with the added requirement of any Unified Communication platform. At CPS, we adhere to Microsoft’s best practises to check and verify that your network is ready for the most robust Unified Communications usage. We do this in a series of ways, ranging from synthetic test scripting to check load capacity, carrying out a hands-on look and feel of your network, and bandwidth mapping back to Microsoft’s best practice guidelines.


Contact Centre and Call Recording Requirements

Contact Centre solutions
With many client requirements, there is a need when moving from an aging PBX technology to Unified Communications to cater for a contact centre. Utilising Microsoft Teams or Skype for Business as the backbone technology, there are seamless ways of moving to a new 3rd party Unified Communication contact centre that provides greater capabilities than most PBX equivalents and DR/Emergency situation cover.
Call Recording solutions
Finance, legal and public sector organisations often require call recording in their Unified Communications solution. CPS can implement this into Skype for Business today and Microsoft Teams when it is released in the near future.