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Elevate Customer Interaction Dynamics Through Power Virtual Agents

Elevate Customer Interaction Dynamics Through Power Virtual Agents

Power Virtual Agents, now part of Microsoft Copilot Studio, empowers your business to enhance customer service, automate routine tasks and improve overall interaction with your website or application visitors. But getting the most out of Microsoft Copilot can be challenging without the proper expertise.

That’s where CPS comes in. As official Microsoft Partners, our team collaborate closely with your business to build complex customer conversations in the places that matter most, integrate with your existing tech stack, train your team or help scale your workflows.

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How your Business Can Get the Most from Microsoft Copilot Studio & Power Virtual Agents

How your Business Can Get the Most from Microsoft Copilot Studio & Power Virtual Agents

If you’re using Microsoft Copilot Studio to its full capability, you can transform customer interactions, streamline processes and achieve operational efficiencies. With our help, you could optimise it to gain:

  • Enhanced Customer Interaction: Improve customer service with instant, automated support and 24/7 availability, leading to increased satisfaction and engagement.
  • Operational Efficiency: Your business could achieve cost savings, scalability and operational efficiency by automating routine tasks, freeing up resources for more strategic activities.
  • Unified Brand Messaging: Ensure consistent brand messaging and standardised responses across interactions, contributing to a cohesive and professional image.
  • Data-Driven Decision-Making: Collect valuable user data, providing your business with insights into customer behaviours preferences and pain points for informed decision-making.
  • Competitive Advantage: Offering innovative and efficient customer interactions to enhance your market position.


Power Virtual Agents is not being discontinued; instead, its capabilities and features have been integrated into Microsoft Copilot Studio.

For Microsoft 365 customers using Copilot, this means they can leverage Copilot Studio for customization, allowing them to tailor responses and workflows to specific scenarios.

Existing Power Virtual Agents customers need not worry about any interruption to their experiences or solutions. The same capabilities found within Power Virtual Agents are seamlessly integrated into Microsoft Copilot Studio. All existing bots will continue to function within Copilot Studio, just as they did in Power Virtual Agents.

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Why Choose CPS?

Why Choose CPS?

Our expertise in the Power Platform will help you on your journey to building end-to-end business solutions for your organisation. Our experienced team will support the build and implementation of Microsoft Power Virtual Agents into your business, leading your business transformation. 

Using Power Virtual Agents alongside Power Automate, Power BI and Power Apps, you will be able to make the most of the Power Platform and drive your organisation's success with data, technology and solutions. 

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