Services

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MANAGED SERVICES

Getting the best from your Microsoft solutions requires end-to-end support and expert advice. That means speedy issue resolution today, and insights to help you plan for tomorrow.

Support – the way you need it

Our primary goals for the Managed Services support supplied to clients are that they retain:

Greater cost control

Improved service levels

These goals are achieved through providing the following core services and activities.

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Increase team collaboration

Future-proof technology

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Core services and activities

  • Administration
  • Your dedicated support team will carry out complete administration of the managed applications.
  • Monitoring
  • Through proactive monitoring of the platforms, tools and services included in your Managed Services, issues will either be resolved or notified to your organisation before they cause an impact to your users.
  • Support
  • Our dedicated support team is ready to act on any anomalies or reported incidents and will act on them to actively mitigate the impact of operational business issues and reduce and downtime costs.
  • Insights
  • Our expert architects are able to provide strategic guidance on the usage and adoption of the services available in your managed Microsoft applications. We can support your current licences and advise you on features that are available as add-ons or as upgrades to your licence.

     

    As an evergreen platform, Microsoft continue to release improvements and new capabilities to all areas of your managed Microsoft applications are are able to decode these to explain what the impact will be on your users and what benefits your may realise if you adopt new features.

MEET SOME OF OUR EXPERT TEAM

Harjit Gill
Head Of Service Management at CPS

READ OUR LATEST INSIGHTS