Increase Your Agility
Getting the best from your Microsoft solutions requires end-to-end support and expert advice. That means speedy issue resolution today, and insights to help you plan for tomorrow.
CPS’ Managed Services enables you to keep costs in check, while maintaining flexibility across your cloud, app, network, data and voice services.
Working with CPS, you have access to a team of highly trained, experienced analysts that ensure your business systems are available when you and your team need them.
Scale Your Business
With managed support services in place, your organisation immediately expands in terms of breadth and depth within your IT support.
Through CPS’ managed services, your organisation can quickly scale up to meet increasing demand or leverage highly skilled analysts to extend your capabilities and provide peace of mind.
Our services include unlimited remote service desk support, on-site resource, proactive monitoring and much, much more.
Our Focus Areas of Expertise
Managed support is changing as you move your data and systems to the cloud. CPS provide specialised IT support services to businesses that are beginning their cloud journey and those that have already embraced the cloud.
Platform support provides configuration level, 3rd line support for all out of the box, non-bespoke services in the Microsoft 365 service.
SharePoint Online, Project Online and Power Platform.
CPS’ Application Support Managed Service provides a flexible and cost-effective support service to support custom applications delivered using Microsoft 365 and Azure, that have been delivered by your teams, another Partner or CPS.
The Microsoft Azure platform provides Infrastructure as a Service (IaaS) to augment/replace traditional IT infrastructure. CPS’ Infrastructure Support for Azure provides you with additional support to set up, secure, maintain and optimize your public cloud environment so your team can focus on the applications and services you choose to host in Azure.
CPS enables you to take advantage of tools and services starting from £5 per user per month.
We can manage processes ranging from new starters through to complex security patching. Options include remote desktop support on-site resources proactive monitoring, and more.
This service enables you to scale quickly and meet increasing demand / leverage highly skiled analysts to extend your capabilities when needed.
CPS enables you to bring your own infrastructure to support enterprise voice, call centre applications and backend services.
Bespoke service offerings include end user support, managed Session Border Controllers (SBC’s), patch management, service health monitoring and hosting services to enable your enterprise voice requirements.
Adopt a new approach to how you refresh, maintain and support devices.
Deliver devices that meet the needs of your users when, where and how they work. In addition to equipping your people with appropriate hardware, Device as a Service can simplify ongoing management of your devices and make costs more predictable, especially when paired with Endpoint Management using Microsoft InTune
BaaS is a cost-effective backup solution that’s scalable based on your backup storage needs.
Centralised management interfaces make it easy to define backup policies and protect a wide range of enterprise workloads. Options include endpoint, SaaS and infrastructure across Microsoft.
Designed to support your development teams, end-users / ‘citizen developers’ and any applications developed by CPS.
Take advantage of CPS’ all-inclusive 1st-3rd line support desk able to answer questions and manage applications on a ‘break-fix’ approach, escalating to CPS’ development team as and when needed.
CPS’ Managed Desktop Service supports your physical desktop devices, and Microsoft’s Windows 365 and Azure Virtual Desktop (AVD).
The service provides your users with a secure modern experience and keeps devices up to date with the latest versions of Windows Enterprise edition, Microsoft 365 Apps for enterprise, and Microsoft security services.
Key Features and Benefits
- 1st to 3rd line IT service desk
- Onsite support
- IT Roadmap sessions
- Fixed costs
- Flexible agreements
- Proactive monitoring
- Dedicated account management
- Affordable alternative to building your own IT team
- Limited business downtime
- Always available
- Build IT strategy with experts
How We Can Help
CPS’ service desk will take on any IT support requirements you have, from fully managed end-to-end support to co-managed support working alongside your existing IT team.
We partner with you and can tailor a support service to deliver whatever is required, ensuring you pay only for what you need.
CPS can provide a cost-effective alternative to building and growing your in-house IT team through our Managed Services.
Tailored To Your Needs
CPS offers a range of services to support organisations from startups (SMB in a box) to enterprises.
Whether you have 5 seats or 50,000 seats, CPS has the tools and services to support you on your IT journey.
Our flexible approach means you’re not tied into services you don’t need or want. Enabling you to find the right solution that fits your budget and evolving business requirements.
Can Managed Services Sit Alongside My Existing IT Team?
Yes – our co-managed IT support offerings mean that you can supplement and fill the gaps in your team.
CPS work alongside existing IT teams to help you meet your business needs.
I Need Assistance To Support A Specific LOB Application, Can You Help?
I Don’t Know The Current Health Of My IT Estate, Is That A Problem?
No - As part of onboarding and discovery, CPS will thoroughly audit and explore your existing estate to support and develop an IT roadmap.
I Already Have An IT Support Partner, Is This A Problem?
No – CPS can work alongside existing partners to supplement your IT experience.
Can Anyone In The Business Call For Assistance?
Yes – our managed service offerings range from end-user support all the way through to critical systems and infrastructure management.