Digital tools like Viva Topics help to address a key business issue - providing information to users as ‘knowledge’ when they need it.
For example, new employees need to learn a lot of information quickly.
They also need to understand terms they know nothing about when reading through company information.
Viva Topics helps speed up this process by explaining new terms to new recruits and showing them how to find subject-matter experts and useful sites and documents.
Viva Topics utilises AI to automatically identify, process and organise content within your organisation to suit your different business teams and their needs.
It then refines knowledgeable information in curated pages that are automatically generated by AI.
Delivering timely, relevant topics in the apps, your teams use every day.
CPS can help you identify real knowledge across your Microsoft estate by leveraging content tools with AI added value.
Key Features and Benefits
- Viva Topics uses Microsoft AI technology and other Microsoft tools to bring knowledge to your users in the Microsoft 365 apps they use every day
- When a topic is mentioned in content appearing in SharePoint news and pages, you will see it highlighted
- Employees with particular needs - like new hires – can get relevant knowledge when they need it
- Fast, relevant resources go to employees when they need it
- Digital tools keep your people up to speed with each topic
- Valuable employee time is saved when searching for elusive knowhow
How We Can Help
CPS is a leading UK Microsoft Partner with many years of experience supporting clients with communications challenges.
The CPS approach is to engage with customers from start to finish.
That means our business analysts work with you to pull out and define your business requirements before recommending a technical solution.
We also have a robust change management consulting practice to ensure that adoption is effective.