Using Microsoft Teams as your external voice solution

Business communications in today’s modern world of working, needs to be responsive, nimble and flexible in order to support an organisation’s growth and agility.


Your voice, your choice

Microsoft Teams Voice delivers end organisations choice about their telephony provision. Organisations can choose their telephony provider for minutes and lines, remaining with existing providers or, porting to new providers taking advantage of price flexibility and substantial discounts.

Microsoft Teams Voice enables both collaboration and communications services, in one easy to use platform. It enables true flexible working solutions on mobile device.

Benefits of moving to Microsoft Teams Voice

Enable Remote Working
Microsoft Teams Voice delivers the same collaboration and communications features to users, all within the same easy to use and administer platform.

Office / site enablement
New sites and or locations can be enabled seamlessly

Microsoft Teams can place calls to legacy PBX users and vice versa using extension numbers.

Moving to a new solution can be daunting, however with Direct Routing, the end user organisation decides which numbers, teams, sites are migrated, retaining control.

Reduced Total Cost of Ownership
Call, telephony lines and or calling plans are controlled by the end user, allowing movement between plans and providers. Legacy infrastructure and its maintenance cost is removed.

Reporting and Monitoring
Direct Routing delivers ease of access to in-depth reporting. This includes call quality, call volumes and destination calling.

Media Bypass
Media bypass increased the quality of calls, due to a reduction in call routing.

Legacy Vs New
Direct Routing means that your whole telephony infrastructure doesn’t require replacing – leaving you to take advantage of the benefits that Microsoft Teams delivers.

Retain existing SIP Trunk Lines
Almost any PBX can integrate with Microsoft Teams, CPS have Microsoft Teams interop experience with these PBXs: Avaya, Cisco CUCM, Mitel, Siemens, Asterisk and Nortel.

Peripherals & Devices
Lots of vendors create desk phones, meeting room devices, personal conference hardware etc. In contrast to legacy systems that have proprietary endpoints.

Know more about CPS and our Teams UC and Telephony Skills

Based on many years of unified communications experience, CPS has devised a well-trodden approach to a cradle to grave programme for a legacy PBX to Microsoft Teams Voice migration. Our approach is centered around seven key demarcation points in the migration journey thus being…

Who we are

The Professional Services team at CPS have over 30 years’ experience migrating customers from legacy PBX platforms such as Avaya, Cisco CUCM, Mitel and Siemens to Microsoft Unified Communications technologies with CPS being regarded as Microsoft Teams direct routing specialists. In addition, CPS have Microsoft Teams best in class skills around configuration and deployment with the following 3rd party Teams certified additives being : SBCs |Ribbon Communications & AudioCodes, Contact Centre Solutions | Anywhere 365 & Landis  Contact Centre.

Our experience ranges from UK, Europe to Global implementations, from small single sites through to large enterprise deployments of many thousands of seat deployments, across both public and commercial based organisations.

Our accreditations

Our Teams Voice practice is made up of consultants and Architects who are certified to MCSE productivity level and have a deep understanding and experience of design and deployment of Team Voice