Solution | Unified Communications

Microsoft’s Unified Communications platforms, Microsoft Teams and Skype for Business, bring together far reaching capabilities for successful business operations including Instant Messaging, Presence, Meeting Conferencing, Collaboration, and Voice/Video calling.

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CPS Unified Communications Consultants

CPS consultants have the highest-level industry experience with gold accredited certifications in all Microsoft Unified Communications platforms. Our consultants are highly skilled in complex interoperability solutions with all major legacy PBX estates and the most streamlined of deployments. History shows us that every implementation project is different. At CPS, our consultants work with you to provide tailored, in-depth guidance and support at every step of implementation, helping you get the return on your investment and make your Unified Communications project a success.

How can CPS help you?

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Enterprise Voice (PSTN, Phone System and Calling plans)

Harnessing the power of Microsoft Teams or Skype for Business, companies have the option to migrate away from their aging PBX to Microsoft’s highly available voice solution while continuing to use their incumbent PSTN carrier or switching to Microsoft subscription calling plans. If you have a PBX you are still required to operate but also want to present PSTN telephony calls into Microsoft Teams or Skype for Business, that’s no problem. Partnering with CPS gives you the expertise through our Unified Communications consultants to make this happen.

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Network Readiness and Health Check

As with any solution being implemented, it is imperative that your network is working optimally to cope with the added requirement of any Unified Communication platform. At CPS, we adhere to Microsoft’s best practises to check and verify that your network is ready for the most robust Unified Communications usage. We do this in a series of ways, ranging from synthetic test scripting to check load capacity, carrying out a hands-on look and feel of your network, and bandwidth mapping back to Microsoft’s best practice guidelines.

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Contact Centre and Call Recording Requirements

Contact Centre solutions
With many client requirements, there is a need when moving from an aging PBX technology to Unified Communications to cater for a contact centre. Utilising Microsoft Teams or Skype for Business as the backbone technology, there are seamless ways of moving to a new 3rd party Unified Communication contact centre that provides greater capabilities than most PBX equivalents and DR/Emergency situation cover.
Call Recording solutions
Finance, legal and public sector organisations often require call recording in their Unified Communications solution. CPS can implement this into Skype for Business today and Microsoft Teams when it is released in the near future.