Services | Teams Voice as a Service

Simplify your channels of communication and unify your employees and customers. Call, chat, meet and collaborate in one place anytime, anywhere, on any device using Microsoft Team Telephony (PSTN).

Driven by you, managed by CPS.

Starting at £5 per user per month (PUPM) including support1.

 

UCaaS

What is Teams Voice as a Service ?

This is Microsoft Teams Voice capability delivered as a service by CPS, delivering the promise of unified communications:

Utilising Microsoft Teams at the core, CPS host the telephony aspects as a service, delivering the end user with direct dial numbers (and number porting capabilities) as well as full integration into your legacy PBX/Analogue or Contact Centre  estate which you might need to keep in situ.

Benefits of Teams Voice as a Service

Lower-costs

Lower Your Operational Costs
Reduce on premises PBX cost and have all your telephony requirements come through one vendor with a simple low-cost monthly subscription starting at £5 per user per month1

Productivity

Maximise Your Productivity
Eliminate the need to switch between multiple communication platforms and have one central hub for all staff communications built solely on the Microsoft Teams Architecture.

Hands-off-maintenance

Hands-off Maintenance
Enjoy all the benefits of cloud telephony without having to manage and support the telephony solution. CPS manages it all from migration and porting from your existing legacy solution through to proactive support including add/moves and changes in the CPS Hosted Teams Voice as a Service Platform.

CPS can provide additional capabilities for your hosted solution:

Add-on hosted capabilities:

  • Microsoft Teams certified contact centre
  • Microsoft Teams certified monitoring and call analysis tools
  • Microsoft Teams certified call recording and compliance

Microsoft Teams endpoints and hardware

  • Connectivity for common area phones and analog devices including lift, door entry, meeting rooms etc.
  • Teams Certified hardware: handsets, headsets, and Teams meeting rooms

Microsoft Teams Certified SIP trunk via CPS inc.

  • Telephone number porting
  • Ad hoc Minutes and calling plans per user per month (60, 120, 240,600, 1200)

Why CPS?

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ISO 20000-1 2018

ISO20000-1 Accredited

CPS has obtained ISO 20000-1 accreditation in Service Management and are dedicated to achieving excellence in all areas of IT service provision

ISO 27001 - 2013

ISO27001 Accredited

CPS understand the importance of data security, which is why we have ISO 27001 accreditation, we will always strive to improve security protocols and keep data safe.

ISO 9001 2015

ISO9001 Accredited

CPS has implemented and continued to maintain a Quality Management System (QMS) which enables us to consistently provide a high standard of organisational efficiency and customer satisfaction.

£5 PUPM pre-requisites1

• Required Microsoft licenses (example: E3+Phone System Add-on, E5)
• Based on min. 250 seats & minimum setup fee of £5,000
• Contact CPS to discuss your requirements