Following the pandemic, how do Local Authorities ensure service continuity following such an accelerated pace of change?

Following the pandemic, how do Local Authorities ensure service continuity following such an accelerated pace of change?

  • 08 March,2021

The pandemic has shown us just how flexible and resilient our council staff are in keeping things moving. Finding new ways to ensure service continuity is not easy and could now be described as being in a ‘steady interim state’.

Larger councils with powerful IT platform have led the way in being best placed to absorb some of the required change. With staff and partners working remotely, we have all had to get to grips with IT in ways we did not envisage for 2020. But we made it work – and that is a feat in itself.

We have asked a lot of our IT Teams, and a lot of intellectual horsepower has gone into designing these new ways of working, sometimes accelerating or bring-forward transformation plans already in tow. But the pace of all this can be problematic. At CPS, one of the trends we are seeing is that councils are asking us to advise on how to ‘put the genie back in the bottle’. As the pace of change has rightfully accelerated, some of the normal business practices may have been less of a priority, such as Risk, Compliance and Control. We’ve seen councils using Microsoft Teams with hundreds of channels, valuable and sometimes sensitive data being stored in odd places, and anxious IT Teams trying to retrofit some semblance of order!

Fortunately, all is not lost, and specialist organisations like CPS can help. We have a track record of providing a deep and strategic look at the various tools and capabilities available withing the Microsoft 365 stack. As a FastTrack partner to many UK organisations, we are skilled at aligning IT Roadmap planning to a council’s strategic plan priorities, rather than viewing a problem solely through an IT-centric lens. We understand that IT is attracting an increasing share of operating budgets, alongside business case-driven demands for capital funds. Realising business value in this era of constrained budgets is what it is all about, and what CPS focuses on.

If you are a small to medium sized council with an over-stretched IT team, we encourage you to get in touch. Through delivering health-check, advisory and ongoing technical strategic resource, councils have found that working with CPS is more cost-effective than they thought.