Dynamics CRM

CUSTOMER ENGAGEMENT SOLUTIONS

Dynamics CRM is a powerful customer engagement solution from Microsoft. It provides you with the tools to create personalised and targeted interactions with sales leads and existing customers. Whether it’s responding fast to customer questions on Twitter, keeping track of teams in the field, nurturing leads or automating your marketing, Dynamics makes customer relationships more consistent and more effective. And because CPS offers joined up solutions with the rest of Microsoft’s project, productivity and communications tools, you can create an even more streamlined environment.

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Some of the ways Dynamics CRM can power your organisation

  • Sales

    • Use Dynamics CRM to build relationships, develop trust and understand sales leads
    • View data on previous contact
    • Analyse your pipelines
    • Join up the lead to deal process
    • Sales forecasting

  • Services

    • Use Dynamics CRM to remotely manage your service teams
    • Locate vehicles and resources
    • Schedule and dispatch work
    • Integrate billing and accounts
    • Monitor employee activity

  • Marketing

    • Use Dynamics CRM to plan modern marketing campaigns and automate processes
    • Build campaigns
    • Develop your brand
    • Measure marketing impact
    • Engage one to one

  • Social

    • Use Dynamics CRM to create meaningful connections with customers and prospects
    • Social media listening tools
    • Swiftly respond to questions
    • Measure impact
    • Streamline marketing

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