The purpose of Remote Assistance time is to allow the provision of additional assistance with changes, fixes or minor developments to a client’s Project Server, MOSS or Portfolio Server system. A request for change can be submitted to the CPS Support desk, which will then be directed to the appropriate department to make the changes. Once the work has been agreed with you and scheduled in, with the provision of remote access to your EPM environment, a CPS consultant can access your environment to make changes or recommendations.

Remote Assistance allows the client to purchase time for these changes up front, therefore avoiding any delays with the provision of purchase orders when it comes to scheduling in the work.

Remote Assistance time can be used for any of CPS’s Services to enhance and develop your EPM or MOSS environment to your requirements.

Remote Assistance time is purchased in days, with a minimum of 0.5 day being used at a time.